Welcome to Hybro Tech Innovations Pvt. Ltd. ("we," "our," or "us"). This privacy policy sets out how we use and protect any information that you give when you use our website, mobile applications (including Hybro Ride AI), and services (including Hybro Hydro Lab).
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our platforms, you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. By using any of our Services, you confirm that you have read, understood, and agree to this privacy policy.
1. Information We Collect:
When you interact with our services (as a customer or a 'Sarthi'/driver partner), we may collect the following information:
Name, email address, and telephone number.
Demographic information such as home address and location (GPS data for ride-hailing services).
Vehicle information (for CNG Hydro Testing and driver onboarding).
Payment and transaction details (processed securely via gateways like Razorpay).
IP address, browser type, and device information.
2. How We Use the Information:
We require this information to understand your needs and provide you with better services, in particular for the following reasons:
To facilitate and manage your ride bookings (Hybro Ride AI) and CNG testing appointments (Hybro Hydro Lab).
To process payments and ensure zero-commission settlements for our Sarthi partners.
To improve our AI algorithms, safety features, and customer service.
To send promotional emails, service updates, and important notifications.
For internal record keeping and administrative purposes.
3. Security:
We respect your privacy and are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
4. Cookies:
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
5. Controlling Your Personal Information:
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Contact Us:
If you have any questions about this Privacy Policy, please contact us at:
Hybro Tech Innovations Pvt. Ltd.
Email: [info@hybrotechinnovations.com]